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Ashley Vidoli

I’ve given this dental office several chances, and unfortunately, each experience has left me more disappointed. The focus seems to be far more on upselling additional services and treatments than on providing quality care and a positive patient experience. During my visits, I’ve felt pressured to agree to services that were presented as necessary, and when I declined additional recommendations, the attitude and level of customer service noticeably changed. Appointments also feel rushed, yet somehow take an unreasonable amount of time. On my most recent visit, it took hours just to complete X-rays and a cleaning, and even then, I did not feel that all of the services we had agreed upon were completed thoroughly. Communication has also been extremely frustrating. My husband was never properly placed on the schedule, nor did we receive an appointment confirmation or reminder. Despite that, we are now being told that insurance will be billed for a missed appointment. It is concerning to be held financially responsible for an appointment that the office failed to properly schedule or communicate to us. After multiple attempts to give this office another chance, I no longer feel comfortable trusting them with our dental care. There needs to be a much greater emphasis on communication, customer service, transparency, and patient care rather than constantly trying to sell additional services. Patients should feel cared for and respected—not pressured into spending more money.